Grievance Redressal System

Sonata Finance Pvt. Ltd.

Stage-1 For any complaint / suggestion, customers can call on the toll free number mentioned in the Sonata from 9:30 am to 5:30 pm Monday to Friday, or have their written complaint / suggestion available in each branch office of Sonata "Suggestion / Toll free helpline number is also printed on the loan card issued to the customer.

Toll Free Number: 18002100102

Stage-2 If the problem is not resolved within 15 working days, the complainant can contact the following officer in Sonata

Mr. Tarun Kumar Srivastava
Grievance Redressal Officer
IInd Floor, CP-1,PG Tower,Kursi Road, Vikas Nagar, Lucknow - 226022 Uttar Pradesh ,India
+91-7080310873
Mon-Sat 9:30AM – 5:30PM
tarun.shrivastava@sonataindia.com

Stage-3 When dissatisfied with the solution, customers can call on the toll free number mentioned in the microfinance institutions network from 9:30 am to 5:30 pm Monday to Friday, or have their written complaint / suggestion enrolled.

Toll Free Number: 18100-2700-317

Stage-4 If the complaint of a customer is not redressed within 30 days, the customer can appeal to the following officer.
Deputy General Manager
Non-Banking Supervision (DNBS)
Reserve Bank of India
Post Box Number 82/142, MG Road, kanpur-2018001, UP
0512-2311485